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The Education Trading Company  

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  Forum Last Post Threads Posts
ITM 2011 - 2013
For students who joined the ITM Diploma course in October 2011
13-12 14:57 Go to last post
5 38
13-12 15:13 Go to last post
6 31
16-12 14:27 Go to last post
3 20
by Alex
02-01 15:01 Go to last post
1 1
1 3
by Alex
02-01 15:55 Go to last post
3 3
by Alex
02-01 16:09 Go to last post
1 1
Any other comments, discussion, interaction that do not directly relate to any of the above subjects can be posted here
Never 0 0
HORECA CAMPUS
Housekeeping tasks can be a rewarding and interesting skills set. In this section we will explore several of those tasks from servicing a room during a daily service (part1) and evening service (part2) , following guest requests (part3) and dealing with laundry services. The section is split into several online learning courses that include interactive quizzes as well as pictorial that should help to better understand best practice. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz (part4). Should you have any questions during the study, please visit the social area to interact with your fellow students and make your postings here.
Never 0 0
In this section you will find all aspects of front of house service including arrival and departure procedures, dealing with concierge requests, handling telephone reservation calls, responding to guest feedback and of course some general behavior such as grooming and telephone manners. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students and post your comments here.
Never 0 0
Essentials of management, delivers precisely what the title describes. From the basics of staff recruitment, staff scheduling, time management, stress management, mentoring, performance management and many other titles that should help to brush up on your leadership skills. The titles are written by several well-known training authors, who have management to put their knowledge into a compact online course. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students and post your comments here.
Never 0 0
Food and beverage is a vast area that can reach from restaurant service to bar, lounge, afternoon tea, and banquette and kitchen economics to name a view. This section will give you a good overview of techniques and service elements that are important when interacting with guests. Elements such as consultative ordertaking as well as in-room dining services will be discuss and tested through interactive quizzes. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students.
Never 0 0
Quality and human resources are closer connected to each other as you might think. In this section we will strive on succeeding in implementing a quality approach, which will lead us into learning and development as well as human resources management. Visit this section to get an understanding how you can impact in these fields and how you can handle day to day staffing issues, change management and project management. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students.
Never 0 0
Project management, sales skills and other challenges that you need to master when trying to promote your business. In this section you will find a selection of courses that will give you a step by step approach to working in sales and marketing. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students.
Never 0 0
Spa, fitness, health and outdoor activities are all happenings that entertain and relax our guests. Learn more about how to organize and handle these departments and how to create the tranquility needed for success. Each course takes approximately 35 to 50 minutes and will allow you to immediately practice the learned skills by completing the online quiz. Should you have any questions during the study, please visit the social area to interact with your fellow students.
Never 0 0
ITM 2010 - 2012
For students who joined the ITM Diploma course in October 2010
3 8
by Alex
03-12 08:08 Go to last post
2 6
4 4
1 1
1 1
by Alex
03-01 15:25 Go to last post
1 1
by Alex
03-01 15:43 Go to last post
1 1
1 1
1 1
Never 0 0
Never 0 0
ITM 2009 - 2011
For students who joined the ITM Diploma course in October 2009
This forum is for the online housekeeping training. Please post any questions and discussion here
2 2
Please post any questions about the Front of House Training here
3 4
Please post your project work here
Private 8 61
2 2
Food & Beverage (1 Viewing)
1 5


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Threads: 182, Posts: 387, Members: 72
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