• ITM 2011 - 2013
• • {Chapter 1 ∙ Grooming}
  • {Chapter 2 ∙ Housekeeping}
  • {Chapter 3 ∙ Front Office}
  • {Chapter 4 ∙Reservation}
  • {Chapter 5 ∙ Staff Scheduling}
  • {Chapter 6 ∙ Problem Resolution}
  • {Chapter 7 ∙ Food and Beverage}
  • Social Space
• ITM 2010 - 2012
• • Grooming
  • Housekeeping
  • Front of House
  • Reservation
  • {Chapter 10 ∙ Essentials of Management}
  • {Chapter 11 ∙ Staff Recruitment}
  • {Chapter 12 ∙Mentoring}
  • {Chapter 13 ∙ Performance Management}
  • {Chapter 14 ∙ Time Management}
  • {Chapter 15 ∙ Learning and Development}
  • {Chapter 16 ∙E-learning integration & standarts}
• ITM 2009 - 2011
• • Housekeeping ITM20091 -3; FD10109
  • Front of House Training
  • Project Work / Assignment
  • Analytical Scheduling
  • Food & Beverage

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